policies & faqs

At New African Fashions and Craft Boutique Inc., we strive to provide transparent and customer friendly policies. Here, you will find important information regarding our shipping, returns,  exchanges, payment methods, and more.

Shipping: We offer fast and reliable shipping services to ensure your orders reach you promptly. Our shipping rates and estimated delivery times vary depending on your location.
Returns and Exchanges: We want you to be completely satisfied with your purchase. If for any reason you are not, we offer hassle-free returns and exchanges.
Payment Methods: We accept a variety of secure payment methods to make your shopping experience convenient and safe. You can choose to pay using major credit cards, debit cards, bank transfers, cheque or PayPal.


The delivery time depends on your location and the shipping method selected. Typically, orders  are delivered within a minimum of 5 days.

Yes, we accept returns and exchanges within 14 days of receiving your  order. Please refer to our Returns and Exchanges Policy for detailed instructions.

If you receive a damaged or incorrect item, please contact our customer support team  immediately. We will gladly assist you in resolving the issue.

Yes, we prioritize the security of your payment information. We use industry-standard  encryption technology to protect your personal and financial data.

Yes, once your order is shipped, we will provide you with a tracking number.

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We invite you to experience the  magic and immerse yourself in the colors,  textures, and stories that define Africa’s vibrant heritage.